1. Find out your contract expiry date

If you are looking to change Strata Management companies the first thing that you need to do is find out when your current contract expires as it is only possible to exit an existing contract in extenuating circumstances.

2. Obtain a Strata One quote

Obtain a Strata One quote by filling out the request a quote form and we will come back to you within three working days

3. Hold a Strata Meeting

Once you have decided to proceed with Strata One you need to hold a general meeting (or the AGM if this is due anyway) and include the termination and appointment motions on the agenda for this meeting.  We are not able to participate in this meeting, as we are not yet your managing agent.  However, we can assist with providing the motions and any other support that you require during this time.

4. Enter a new contract with Strata One

once you send us a copy of the meeting minutes we will send a copy of our agency agreement for signing, with a commencement date the day after your current agreement expires.

Within two weeks of our office receiving the books and records you should expect to receive:

Welcome Pack

You will receive a welcome pack from Strata One including key strata related information. The delivery method will either be by post or e-mail according to the information received as your preference from Young Strata. A contact details form will be included to reconfirm your details and give you the opportunity to update your preferred delivery method (eg. from post to e-mail).

The welcome pack will also include a levy invoice which will have new bank details. Please ensure that you pay your levy including the new bank details. (For welcome packs issued by e-mail the levy will appear as a separate e-mail).

Portal Access

Following issuing of the Welcome Pack and levy notices you will receive an invitation to log into the portal where you can access all of the building information anytime from anywhere (if an e-mail address has been provided).

Committee member introduction from your Strata Manager

Your nominated Strata Manager will make contact with the elected Strata Committee members and arrange a time to visit your building. At this point we will also be updating notices at your building such as the after hours signs.

Reasons Owners’ Corporations Decide To Change Managers

Owners’ corporations may consider changing strata management companies when ongoing issues affect the performance of the building. Common reasons include delayed communication, unclear financial reporting, missed compliance obligations and poor coordination of maintenance.

In many cases, committees feel they are taking on responsibilities that should be handled by the strata manager. Understanding the full scope of responsibilities outlined in what a strata manager does can help committees identify whether current service levels meet expectations.

Legal Requirements And Notice Periods In NSW

Changing the strata manager in NSW must follow the legal requirements set out in legislation and the existing agency agreement. This includes providing appropriate notice, passing a resolution at a general meeting and ensuring the transition complies with contractual terms.

The legal framework for these processes is governed by the Strata Schemes Management Act 2015, which outlines how owners’ corporations appoint and remove strata managing agents.

How To Run A Strata Management Tender

A structured tender process helps committees compare providers and select a suitable strata manager. This involves defining criteria such as experience, communication systems, reporting quality and fee transparency.

Committees can use guidance from resources like how to choose a strata management company to develop clear evaluation criteria and ensure a fair comparison between providers.

Step-By-Step: Resolution, Handover, and Records Transfer

Once a new strata manager is selected, the transition process involves several key steps. The owners’ corporation must pass a formal resolution to appoint the new manager and terminate the existing agreement in accordance with notice requirements.

The outgoing manager is required to transfer records, funds and documentation to the new manager. A well-managed handover ensures continuity across financial reporting, compliance tracking and maintenance coordination. At Strata One, structured transition processes are used to ensure all records are received, reviewed and organised without disruption.

Common Concerns

Committees often have concerns about what happens during the transition period. These may include how levies are collected, whether service contracts remain valid and how building knowledge is transferred between managers.

In most cases, existing contracts and financial arrangements continue without interruption. Where disputes or uncertainties arise during the transition, structured communication and, where necessary, guidance through mediation services can help resolve issues efficiently.

How Strata One Manages Transitions With Minimal Disruption

At Strata One, we manage transitions with a focus on continuity, accuracy and clear communication. This includes coordinating with the outgoing manager, securing all required records and ensuring compliance obligations continue without interruption.

We establish clear reporting frameworks from the outset so committees and owners understand how the building will be managed moving forward. Our approach is designed to reduce disruption and provide immediate clarity across financial, administrative and maintenance processes.

Plan Your Transition With Confidence

If your building is considering switching strata managers, a clear plan can make the process straightforward and compliant.

You can contact Strata One to discuss your timeline, understand your obligations and request a transition plan tailored to your building. Our team can guide your committee through each step so the change is managed efficiently and with minimal disruption.