Our Vision & Values

Our Vision is ‘to be part of a world in which all apartment owners feel a sense of community and can relax knowing that their asset is protected.’

We have a hands on approach

• We visit our buildings regularly (every 3 months)
• We understand the practicalities of our client’s needs

We empower client decision making

• We provide customers with all the information required to guide them towards the best outcome for their property.

We are proactive and take initiative

• We recommend initiatives such as preventative maintenance programs.
• We identify issues before the client knows it’s an issue.

We communicate

• We follow up on work orders on a regular basis
• We keep all stakeholders updated on progress of work orders
• We communicate via phone in addition e-mail and work orders when required

We treat our clients and suppliers as we would expect to be treated

• We always respond to client enquiries within 24 hours, whether by phone or e-mail and we attend meetings on time.

Giving back to the community

• For every new building 5% of the base management fee goes to selected charities

Green incentives

• We are passionate about the environment and have joined the Green Building Council of Australia