What Makes Us Different

Our Director, Peter Brisbane has over 20 years industry experience and is a renowned industry educator. He is the co-author of the ‘Who’s Responsible Guide’, a regular public speaker and runs education sessions with training organisations. Peter is a board member of the Strata Community Association NSW (SCA), the peak body that steers the future direction of the industry. He also liaises with government at Ministerial level on a monthly basis to ensure that Strata’s interests are represented at the highest level.

Strata One won the Strata Community Association (NSW) award for best ‘medium sized business’ in NSW.

The award criteria included: unique selling points, growth strategies, innovation within the industry, success definition and measurement and how ethical behaviour is encouraged.

We have a high client retention rate of 95%, which shows that we deliver to the expectations of our clients and this is reflected in our high retention rate.

We have an in-house CPA and MBA qualified accounting team. Our Chief Financial Officer is also a member of the Chartered Accountants Australia & NZ, so you can rest assured that your finances are being managed effectively.

We have a 93% team retention rate. Our solid team of experienced Strata Community Managers ensures you won’t be given a rotating door of managers that move on before they have the time to understand the needs of your building.

Professional Standards Scheme This means that we are voluntarily regulated by the governing body, have an independent complaint handling process and our team members undertake additional CPD (Continual Professional Development) points.

We have a 99% dispute resolution rate. In ten years of operation, we have only had one dispute that made it to (NSW Civil and Administrative Tribunal). We always look to mediate the issue before it gets this far, reducing costs, stress and time for all owners involved.

For every new building that Strata One manages, 5% of the base management fee goes to the following charities that
are aligned to our values of facilitating a happier and more connected community living environment for everyone: The Salvation Army, Lifeline, Surf Life Savings NSW, Ronald McDonald House

Our on-line portal gives you access to your important records at your convenience. We also have a 24-hour support line, whereby you can speak directly to a qualified Strata Community Manager to provide guidance and co-ordinate trades people in cases of emergency.

We are passionate about the environment and have joined the Green Building Council of Australia
We are continually building our knowledge about sustainable approaches and reducing buildings’ carbon footprints.